Timbit Ouster

Tim Hortons in London, Ontario, fired a three-year employee for cause. The reason? She gave a free Timbit to a baby sitting in a stroller. Give me a break.

Timbits sell for about 16 cents (plus 5% GST). The employee Nicole Lilliman saw the toddler pointing to those tiny donut balls and she decided to give the kid one. Suddenly all hell broke loose and the outlet’s manager, no doubt following company rule # 432, ie., "causing the team to compromise its profit", promptly fired Nicole.

The good news is that after an uproar in the media, 27 year old Nicole Lilliman has been reinstated, albeit at a different location. The big shots at Tim Hortons agree that the manager who fired her acted inappropriately.

My concern is, what kind of brilliant people does Tim Hortons hire to manage their shops? These guys are responsible for feeding hundreds of thousands of Canadians daily. How do they hire these guys? Do they screen them with the following aptitude testing?
Customer Service:

1. If a small child asks for a Timbit, you;

a) give him one;
b) tell him it’s deep fried and not good for him; or
c) wait until his mother looks away and then go through the kid’s diaper bag and look for 16 cents.

2. If a customer finds a fly in her coffee, you;

a) offer her another coffee
b) accuse her of having put the fly there herself; or
c) throw a giant rubber tarantula at her.  

3. A person complains that the dozen muffins he bought only contains 11 muffins. You:

a) give him another muffin no problem;
b) insist that Oxford’s Dictionary defines dozen as totalling eleven; or
c) act offended and slighted, grab his box of muffins out of his hands and challenge the guy to a duel.

 Choose "c" and you're hired.